I think both of these are phenomenal ways to study for your A+ certification. I have compiled a Q + A below with answers as a show of how to utilize these sites.
True/False
Indicate whether the statement is true or false.
__F__ 1. A serial port transmits data in parallel and is most often used by an older printer.
__F__ 2. When data and instructions are not being used, they must be kept in permanent storage, sometimes called primary storage.
__F__ 3. Most PC support jobs require simply working with hardware and software.
__T__ 4. A help-desk call is the most difficult situation to handle when a customer is not knowledgeable about how to use a computer.
__F__ 5. The support technician decides when the work is done.
__T__ 6. The electrical requirements for motherboards change over time as new technologies make additional demands for power.
__T__ 7. When removing the motherboard, you’ll find a main power line, and maybe one auxiliary power line from the power supply to the motherboard.
__F__ 8. The power supply and monitor contain enough power to give you a strong shock except when they are unplugged.
__T__ 9. Today’s PCs have four or five buses, each with different speeds, access methods, and protocols.
__T__ 10. PCIe is backward compatible
__F__ 11. Electronic devices are more likely to fail than fans.
__T__ 12. Excessive heat can damage the CPU and the motherboard.
__T__ 13. A simple problem of replacing a bad memory module can become a complex research project if you don’t have a good grasp of current and past memory technologies.
__F__ 14. Most often, placing memory on the motherboard and updating the BIOS manually is all that is necessary for installation.
__T__ 15. For most SIMMs, the module slides into the slot at an angle.
Multiple Choice
Identify the choice that best completes the statement or answers the question.
__B__ 16. To perform a computing task, software uses hardware for four basic functions: ____.
a. | input, storage, retrieval, and display | c. | input, storage, alteration, and output |
b. | input, processing, storage, and output | d. | output, input, analysis, and viewing |
__D__ 17. Primary storage is provided by devices called memory or ____ located on the motherboard and on some adapter cards.
a. | ROM | c. | Flash |
b. | BIOS | d. | RAM |
__B__ 18. Most ____ drives consist of a sealed case containing platters or disks that rotate at a high speed.
a. | Optical | c. | flash |
b. | Hard | d. | solid state |
__D__ 19. USB ____ drives are compact, easy to use, and currently hold up to 64 GB of data.
a. | Worm | c. | hard |
b. | Optical | d. | flash |
__A__ 20. The most important component of the computer’s electrical system is the ____, which is usually near the rear of the case.
a. | power supply | c. | drive cage |
b. | cooling fan | d. | power bus |
__D__ 21. Data and instructions are stored on special ROM (read-only memory) chips on the board and are called the ____.
a. | Flash | c. | BIOS |
b. | Microcode | d. | Symbols |
__B__ 22. The ____ interface between the subsystems in user mode and the HAL.
a. | Application | c. | primitive |
b. | executive services | d. | non-privileged services |
__D__ 23. A ____ is a single task, such as the task of printing a file, that the process requests from the kernel.
a. | Fiber | c. | process |
b. | Bundle | d. | Thread |
__A__ 24. Windows offers two ways to sync files: ____.
a. | Briefcase and Offline Files | c. | Synchronization Tasks and Online Files |
b. | Network Neighborhood and Offline Files | d. | Briefcase and Synchronization layer |
__C__ 25. A ____ is responsible for the PC before trouble occurs.
a. | PC hardware technician | c. | PC support technician |
b. | PC software technician | d. | technical support technician |
__B__ 26. The most significant certifying organization for PC technicians is the ____.
a. | Security+ |
b. | Computing Technology Industry Association |
c. | Internet Engineering Task Force |
d. | Computer Technology Information Association |
__D__ 27. ____ has industry recognition, so it should be your first choice for certification as a PC technician.
a. | Security+ Certification | c. | Hardware+ Certification |
b. | Network+ Certification | d. | A+ Certification |
__C__ 28. One of the most important ways to achieve customer satisfaction is to do your best by being ____.
a. | Genial | c. | prepared |
b. | on time | d. | courteous |
__B__ 29. ____ customers are those where you both work for the same company, in which case you might consider the customer your colleague
a. | External | c. | Adjunct |
b. | Partner | d. | Internal |
__A__ 30. To improve your attitude, you must do it from your ____.
a. | Heart | c. | intellect |
b. | Head | d. | language |
__D__ 31. When you’re working with or talking to a customer, focus on ____.
a. | the amount of time | c. | the problem |
b. | the solution | d. | him or her |
__D__ 32. Motherboards that support PCI Express and have the 24-pin P1 connector are sometimes called ____ boards.
a. | Advanced ATX | c. | Micro ATX |
b. | Modified ATX | d. | Enhanced ATX |
__D__ 33. ____ is running a processor, motherboard, or video card at a higher frequency than the manufacturer recommends and is not considered a best practice.
a. | Overbuilding | c. | Overburning |
b. | Overrunning | d. | Overclocking |
__C__ 34. A(n) ____ is a general-purpose tool that can measure several characteristics of electricity in a variety of devices.
a. | Voltmeter | c. | multimeter |
b. | Ohmmeter | d. | ammeter |
__D__ 35. Older hard drives use a(n) ____-conductor IDE ribbon cable.
a. | 20 | c. | 60 |
b. | 40 | d. | 80 |
__B__ 36. A system might have up to ____ types of ribbon cables.
a. | Two | c. | four |
b. | Three | d. | five |
__D__ 37. A(n) ____ might solve the problem of intermittent errors caused by noise in the power line to the PC.
a. | uninterruptible power supply | c. | line manager |
b. | line cleaner | d. | line conditioner |
__C__ 38. A ____ is the most complicated component in a computer.
a. | video card | c. | motherboard |
b. | sound card | d. | modem |
__C__ 39. Throughput is sometimes called ____.
a. | Speed | c. | bandwidth |
b. | Capacity | d. | Expandability |
__D__ 40. For Windows XP, Ntldr is responsible for loading the OS, and is, therefore, called the ____.
a. | link loader program | c. | boot interface program |
b. | partition management program | d. | boot loader program |
__A__ 41. Most likely when you first install a hard drive or an operating system, you will want to have the BIOS attempt to first boot from a ____.
a. | CD | c. | floppy drive |
b. | hard drive | d. | USB drive |
__C__ 42. Processor core frequency is measured in ____.
a. | Hertz | c. | gigahertz |
b. | Megahertz | d. | terahertz |
__A__ 43. Memory on the processor die is called ____ cache.
a. | Level 1 | c. | Level 3 |
b. | Level 2 | d. | Level 4 |
__C__ 44. ____ hold counters, data, instructions, and addresses that the ALU is currently processing.
a. | Logic units | c. | Registers |
b. | Caches | d. | Shifters |
__D__ 45. The cooler sits on top of the processor and consists of a fan and a heat ____, which are fins that draw heat away from the processor.
a. | Dump | c. | pump |
b. | Pipe | d. | sink |
__B__ 46. The temperature inside the case should not exceed ____ degrees C.
a. | 27 | c. | 57 |
b. | 38 | d. | 100 |
__A__ 47. A(n) ____ gets its name because it has independent pins on opposite sides of the module.
a. | DIMM | c. | SIMM |
b. | RIMM | d. | TRIMM |
__D__ 48. If the number of bits is not an odd number for odd parity or an even number for even parity, a ____ error occurs.
a. | Checksum | c. | word |
b. | Flip | d. | parity |
__B__ 49. When Windows does not have adequate memory to perform an operation, it gives a(n)
“____” error or it slows down to a painful crawl.
a. | Out of memory | c. | Excess memory |
b. | Insufficient memory | d. | Stack overflow |
__C__ 50. For ____ modules, small clips latch into place on each side of the slot to hold the module in the slot.
a. | DRAM | c. | DIMM |
b. | RIMM | d. | SIMM |
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